POST Reject Cancellation
Reject Cancellation Shop Required scope: seller.return_refund.basic Use this API to reject a buyer's cancellation request for the specified cancel_id. Before calling this API, make sure the request is still in a state where seller rejection is currently allowed. Version 202309
POST/return_refund/202309/cancellations/{cancel_id}/reject
Request
Path
| Properties | Type | Description |
|---|---|---|
| cancel_id Required | string | The cancellation request ID to approve. Use the cancel_id returned by Search Cancellations. Do not pass the order ID here. |
Header
| Properties | Type | Description |
|---|---|---|
| content-type Required | string | Allowed type: application/json |
| x-tts-access-token Required | string | The seller access_token value from Get Access Token, when user_type = 0. Follow this guide to get seller access_token. |
Query
| Properties | Type | Description |
|---|---|---|
| app_key Required | string | Every single app will have a unique key. Please use the specific key assigned to your app. |
| sign Required | string | Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders. |
| timestamp Required | int | Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time. |
| idempotency_key | string | The idempotency key is a unique value generated by the client which the server uses to recognize a request. You may choose your own method of creating unique keys. We suggest using UUIDs, or another random string with enough entropy, to avoid collisions. Idempotency keys can be up to 255 characters long. |
| shop_cipher Required | string | Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response. Get by API Get Authorization Shop |
Body
| Properties | Type | Description |
|---|---|---|
| reject_reason Required | string | Seller's reason for rejecting the buyer's order cancellation request. Use the Get Decision Eligibility endpoint to retrieve the currently available rejection reasons for the same cancellation request, and submit the returned rejection reason name in this field. |
| comment | string | Seller's comment on rejection decision. This is where a seller will provide more information about rejecting the request. |
| images | []object | List of images provided by the seller to support seller's decision to reject the order cancellation request. |
Example
CurlGoNode.jsJavaEnable word wrap
12345678910111213141516curl-X POST 'https://open-api.tiktokglobalshop.com/return_refund/202309/cancellations/4035319218955782461/reject?idempotency_key=40b456b1-78e7-412d-9fe6-82181496e1bd&app_key=38abcd&sign=5361235029d141222525e303d742f9e38aea052d10896d3197ab9d6233730b8c×tamp=1623812664&shop_cipher=GCP_XF90igAAAABh00qsWgtvOiGFNqyubMt3' -H 'x-tts-access-token: TTP_pwSm2AAAAABmmtFz1xlyKMnwg74T2GJ5s0uQbS8jPjb_GkdFVCxPqzQXSyuyfXdQa0AqyDsea2tYFNVf4XeqgZHFfPyv0Vs659QqyLYfsGzanZ5XZAin3_ZkcIxxS0_In6u6XDeU96k' -H 'content-type: application/json' -d '{ "reject_reason": "seller_reject_apply_product_has_been_packed", "comment": "I have packed the products before cancellation request", "images": [ { "image_id": "tos-maliva-i-o3syd03w52-us/57a1c8908fe74572861ea5e50887d8d1", "mime_type": "image/png", "height": 200, "width": 200 } ]}'
Response Parameters
| Properties | Type | Description |
|---|---|---|
| code | int | The success or failure status code returned in API response. |
| message | string | The success or failure messages returned in API response. Reasons of failure will be described in the message. |
| request_id | string | Request log |
| data | object | Specific return information |
Example
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{"code":0,"data":{},"message":"Success","request_id":"202203070749000101890810281E8C70B7"}
Error Code
View common error codes
| Code | Message | | --- | --- | | 11050001 | invalid param | | 25001001 | An invalid request parameter was passed. Please check that you have the correct parameter type(s) and format. | | 25001003 | Invalid order status. | | 25001014 | Unknown return reason. Please ensure you are passing a valid return reason. | | 25001016 | reverse reason not match action type | | 25001020 | The provided return reason is currently offline. Please select a different return reason. | | 25001028 | reverse lock failed | | 25001057 | reverse reason not match reason type | | 25001058 | reverse downstream data load error | | 25007006 | Order not found. | | 25011011 | reverse status cannot reject application | | 25020003 | decision not match reverse status | | 25020004 | decision not match reverse type | | 25020005 | No permission to process this order | | 25020010 | Aftersales has been approved and cannot be rejected. |
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