GET Get Customer Service Performance
Get Customer Service Performance Shop Required scope: seller.customer_service Get the average customer service performance of a shop for a selected time period Version 202407
GET/customer_service/202407/performance
Request
Header
| Properties | Type | Description |
|---|---|---|
| content-type Required | string | Allowed type: application/json |
| x-tts-access-token Required | string | The seller access_token value from Get Access Token, when user_type = 0. Follow this guide to get seller access_token. |
Query
| Properties | Type | Description |
|---|---|---|
| app_key Required | string | Every single app will have a unique key. Please use the specific key assigned to your app. |
| sign Required | string | Signature generated by gen algorithm. When you send API requests to TTS, you must sign them so that TTS can identify the senders. |
| timestamp Required | int | Unix timestamp GMT (UTC+00:00). This timestamp is used across all API requests. Developers can use this convert to local time. |
| support_date_ge Required | string | The start date (YYYY-MM-DD) of the period for selecting chat support sessions to be included in the performance evaluation. |
| support_date_lt Required | string | The end date (YYYY-MM-DD) of the period for selecting chat support sessions to be included in the performance evaluation. |
| shop_cipher Required | string | Use this property to pass shop information in requesting the API. Failure in passing the correct value when requesting the API for cross-border shops will return incorrect response. Get by API Get Authorization Shop |
Example
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Response Parameters
| Properties | Type | Description |
|---|---|---|
| code | int | The success or failure status code returned in API response. |
| message | string | The success or failure messages returned in API response. Reasons of failure will be described in the message. |
| request_id | string | Request log |
| data | object | Specific return information |
Example
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Error Code
View common error codes
| Code | Message | | --- | --- | | 45101001 | Internal error. Please try again later or contact the technical support team for help. | | 36009003 | Internal error. Please try again. If the issue persists after multiple attempts, please contact platform support. |
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