Chatbot Terms of Service

Last Updated: 2026-02-03

Language Supported:
English

1. Purpose of This Document

This document serves as a centralized reference for developers using the Shopee Open Platform Chatbot across different regions.

Shopee operates in multiple markets, and the use of Chatbot functionalities is subject to region-specific Chatbot Terms of Service (ToS). These regional terms govern the access, usage, and compliance requirements applicable to developers in each market.

Developers are responsible for understanding and complying with the applicable regional Chatbot Terms of Service when using Shopee Open Platform Chatbot.

2. Links to Shopee Chatbot Terms of Service

Please refer to the respective links below for the applicable Chatbot Terms of Service:

• SG: Chatbot Terms of Service: https://help.shopee.sg/portal/4/article/157965
• MY: Chatbot Terms of Service: https://help.shopee.com.my/portal/4/article/158160
• ID: Ketentuan Layanan Chatbot (Chatbot Terms of Service): https://help.shopee.co.id/portal/4/article/157934
• PH: Chatbot Terms of Service: https://help.shopee.ph/portal/4/article/159598
• VN: ĐIỀU KHOẢN DỊCH VỤ CHATBOT (Chatbot Terms of Service): https://help.shopee.vn/portal/4/article/159769
• TW: [條款與政策] 蝦皮聊天機器人服務條款 ([Terms and Policies] Shopee Chatbot Terms of Service): https://help.shopee.tw/portal/4/article/159601
• TH: เงื่อนไขการให้บริการแชทบอท (Chatbot Terms of Service): https://help.shopee.co.th/portal/4/article/159512
• BR: Termos de serviço do chatbot (Chatbot Terms of Service): https://help.shopee.com.br/portal/4/article/159634

Please note that the Chatbot Terms of Service are subject to change from time to time. Additional Terms of Service may also apply. Continued use of the Shopee Open Platform Chatbot constitutes acceptance of applicable Shopee policies.