shop_penalty_update_push
Last Updated: 5 Nov 2024
Basics
| Property | Value |
|---|---|
| Category | Shopee Push |
| Push Mechanism Name | shop_penalty_update_push |
| Push Mechanism Code | 28 |
| Push Mechanism Description | Get notified when shop's penalty such as penalty point or punishment tier are updated. |
| Push Mechanism Subscription Rules | Seller In House System/Product Management/Order Management/ERP System/Swam ERP/Livestream Management/Affiliate Marketing Solution Management/Shopee Video Management |
| Time Out Seconds | 3s |
| Sequence Guaranteed | No |
| Can Repeated Same Message | Yes |
| Retry Seconds | 300s,1800s,10800s |
Push Parameters
| Name | Type | Sample | Description |
|---|---|---|---|
| data | object | Main Push message info. | |
| action_type | int32 | The action type of the event： 1: Penalty Point Issued 2: Penalty Point Removed 3: Punishment Tier Update | |
| points_issued_data | object | ||
| issued_points | int32 | 3 | The penalty point issued of the updates. |
| violation_type | int32 | 10 | The violation type of the penalty point： 5: High Late Shipment Rate 6: High Non-fulfillment Rate 7: High number of non-fulfilled orders 8: High number of late shipped orders 9: Prohibited Listings 10: Counterfeit / IP infringement 11: Spam 12: Copy/Steal images 13: Re-uploading deleted listings with no change 14: Bought counterfeit from mall 15: Counterfeit caught by Shopee 16: High percentage of pre-order listings 17: Confirmed Fraud attempts (total) 18: Confirmed Fraud attempts per week (All with vouchers only) 19: Fake return address 20: Shipping fraud/abuse 21: High No. of Non-responded Chat 22: Rude chat replies 23: Request buyer to cancel order 24: Rude reply to buyer's review 25: Violate Return/Refund policy 101: Tier Reason 3026: Misuse of Shopee’s IP 3028: Violate Shop Name Regulations 3030: Direct transactions outside of the Shopee platform 3032: Shipping empty / incomplete parcels 3034: Severe Violations on Shopee Feed 3036: Severe Violations on Shopee LIVE 3038: Misuse of Local Vendor Tag 3040: Use of misleading shop tag in listing image 3042","Counterfeit / IP Infringement test 3044: Repeat Offender - IP infringement and Counterfeit listings 3046: Violation of Live Animals Selling Policy 3048: Chat Spam 3050: High Overseas Return Refunds Rate 3052: Privacy breach in buyer's review reply 3054: Order Brushing 3056: porn image 3058: Incorrect Product Categories 3060: Extremely High Non-Fulfilment Rate 3062: Penalty of Affiliate Marketing Solution (AMS) Overdue Invoice Payment 3064: Government-related listing 3066: Listing invalid gifted items 3068: High non-fulfilment rate (Next Day Delivery Orders) 3070: High Late Shipment Rate (Next Day Delivery Orders) 3072: OPFR Violation Value 3074: Direct transactions outside Shopee platform via chat 3090: Prohibited Listings-Extreme Violations 3091: Prohibited Listings-High Violations 3092: Prohibited Listings-Mid Violations 3093: Prohibited Listings-Low Violations 3094: Counterfeit Listings-Extreme Violations 3095: Counterfeit Listings-High Violations 3096: Counterfeit Listings-Mid Violations 3097: Counterfeit Listings-Low Violations 3098: Spam Listings-Extreme Violations 3099: Spam Listings-High Violations 3100: Spam Listings-Mid Violations 3101: Spam Listings-Low Violations 3145: Return/Refund Rate (Non-integrated Channel) |
| points_removed_data | object | ||
| removed_points | int32 | 3 | The penalty point removed of the updates. |
| violation_type | int32 | 10 | The violation type of the penalty point： 5: High Late Shipment Rate 6: High Non-fulfillment Rate 7: High number of non-fulfilled orders 8: High number of late shipped orders 9: Prohibited Listings 10: Counterfeit / IP infringement 11: Spam 12: Copy/Steal images 13: Re-uploading deleted listings with no change 14: Bought counterfeit from mall 15: Counterfeit caught by Shopee 16: High percentage of pre-order listings 17: Confirmed Fraud attempts (total) 18: Confirmed Fraud attempts per week (All with vouchers only) 19: Fake return address 20: Shipping fraud/abuse 21: High No. of Non-responded Chat 22: Rude chat replies 23: Request buyer to cancel order 24: Rude reply to buyer's review 25: Violate Return/Refund policy 101: Tier Reason 3026: Misuse of Shopee’s IP 3028: Violate Shop Name Regulations 3030: Direct transactions outside of the Shopee platform 3032: Shipping empty / incomplete parcels 3034: Severe Violations on Shopee Feed 3036: Severe Violations on Shopee LIVE 3038: Misuse of Local Vendor Tag 3040: Use of misleading shop tag in listing image 3042","Counterfeit / IP Infringement test 3044: Repeat Offender - IP infringement and Counterfeit listings 3046: Violation of Live Animals Selling Policy 3048: Chat Spam 3050: High Overseas Return Refunds Rate 3052: Privacy breach in buyer's review reply 3054: Order Brushing 3056: porn image 3058: Incorrect Product Categories 3060: Extremely High Non-Fulfilment Rate 3062: Penalty of Affiliate Marketing Solution (AMS) Overdue Invoice Payment 3064: Government-related listing 3066: Listing invalid gifted items 3068: High non-fulfilment rate (Next Day Delivery Orders) 3070: High Late Shipment Rate (Next Day Delivery Orders) 3072: OPFR Violation Value 3074: Direct transactions outside Shopee platform via chat 3090: Prohibited Listings-Extreme Violations 3091: Prohibited Listings-High Violations 3092: Prohibited Listings-Mid Violations 3093: Prohibited Listings-Low Violations 3094: Counterfeit Listings-Extreme Violations 3095: Counterfeit Listings-High Violations 3096: Counterfeit Listings-Mid Violations 3097: Counterfeit Listings-Low Violations 3098: Spam Listings-Extreme Violations 3099: Spam Listings-High Violations 3100: Spam Listings-Mid Violations 3101: Spam Listings-Low Violations 3145: Return/Refund Rate (Non-integrated Channel) |
| removed_reason | int32 | 102 | The reason for removing penalty points： 101: Other Reasons 102: Shopee System Error 103: Third Party Logistics Issue 104: Weather / Natural disaster 105: Special Exemption 106: Waiver for SBS fulfillment 107: Waiver for SIP listing violation 108: Validated IPR |
| tier_update_data | object | ||
| old_tier | int32 | 3 | The punishment tier before the updates. |
| new_tier | int32 | 4 | The punishment tier after the updates. |
| update_time | timestamp | 1660124246 | The time of penalty point or punishment tier updates. |
| shop_id | int64 | 127449165 | Shopee's unique identifier for a shop. |
| code | int32 | 28 | Shopee's unique identifier for a push notification. |
| timestamp | timestamp | 1660124246 | Timestamp that indicates the message was sent. |
Json
{"data":{"action_type":1,"points_issued_data": {"issued_points":3,"violation_type":10},"update_time":1660124246},"shop_id":127449165,"code":28,"timestamp":1660124246}
Update Log
| Date | Update Details |
|---|---|
| 2024-10-30 | New Push |